Dedicated Support for Your Luxury Acquisition

At WATCH Purchase, we aim to make your shopping experience as refined as the timepieces we sell. Below you will find detailed information regarding our processes. If you require further assistance, our concierge team is available Monday through Friday.

1. Shipping & Global Delivery

How is my order shipped? We prioritize security and speed. Orders are dispatched Monday through Friday, excluding public holidays.

• UK & Europe: Shipped via DHL Express Delivery.

• USA & International: Shipped via FedEx Priority/Ground Service.

Which countries do you ship to? We offer fully insured shipping to addresses worldwide.

What are the delivery charges?

• Zone 1 & 2 (Europe): €95 flat rate.

• Zone 3 (Middle East, North Africa, Central Asia): €150 flat rate.

• Zone 4 (USA, Canada): €200 flat rate.

• Zone 5 (Rest of World): €250 flat rate.

• Reminder: Complimentary shipping is available for all orders over €750.

How long will it take to receive my order? Orders are dispatched within 5 working days following payment confirmation.

• UK & EU: 24–72 hours post-dispatch.

• USA & International: 7–10 working days depending on the destination.

• Please note: We are not responsible for delays caused by customs processing, inclement weather, or carrier service interruptions.

2. Orders & Shopping Experience

How do I start shopping online?

1. Add to Cart: Once you find a timepiece, click “Add to Cart.”

2. Manage Selection: Use “Edit Cart” to change quantities or “Remove” to delete an item.

3. Checkout: Click “Check Out” and provide the necessary delivery and billing information.

4. Registration: While not mandatory, registering an account allows you to save your details for a faster experience next time.

How do I know if an item is in stock? All items shown are in stock unless marked “Out of Stock.” In the rare event an item becomes unavailable after your order, we will contact you immediately to offer a full refund or an alternative delivery date.

Can I deliver to an address different from my billing address? Yes, provided the destination country is within our authorized shipping zones.

3. Payments & Security

How can I pay for my order? We accept two highly secure payment methods:

• Direct Bank Transfer: Ideal for high-value transactions.

• Credit/Debit Card: Secured via our encrypted payment gateway.

Is my personal information kept private? Absolutely. Your information is private and confidential. We never share, rent, or sell your data. For full details, please review our Privacy Policy.

4. Returns, Cancellations & Support

What is your cancellation policy? We offer a “no-questions-asked” cancellation window:

1. Anytime before the product is dispatched.

2. Within 7 working days of receiving the product. Please refer to our Terms & Conditions for full details on the 14-day statutory cooling-off period.

What if my order is missing items or is incorrect? Please contact our customer service team immediately with your transaction reference number. We are open Monday to Friday, 9:00 AM – 5:30 PM (CET) and aim to resolve all queries within 2 working days.

How do I use a promotion code? During the checkout process, enter your code in the box labeled “Promotion Code” and click apply to see your updated total before submitting the order.

5. Technical Information

Recommended Browsers For the most secure and fluid experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.